Careers
At ContextWeb, we're always looking for people ready to take the next step in their careers and become part of our rapidly growing, cutting edge technology company.We offer a highly competitive compensation package, a fun and casual environment, and the opportunity to work with world class technology and a top notch professional staff.
Please note that in addition to the specific requirements of each job, all ContextWeb employees are required to meet the following standards:
- Our employees are bright, innovative, energetic, and internally motivated individuals who crave new challenges. They all have a "never give up" approach to work and life.
- Everyone here regularly collaborates professionally with others.
- You must have terrific communication skills: be honest, direct, and trustworthy at all times. Be sure you have great writing skills and sharp verbal skills as well.
- Our employees are all continuous learners. They find out what they need to know, find the source of the knowledge, and share it with their coworkers.
- Be a valued member of our team environment. Feel as comfortable working with others as you are working alone.
- Have a passion for working in entrepreneurial environments, including enjoyment of the new challenges and the fast pace you'd see in any innovative and technologically advanced company.
- A fascination with detail and exactitude. The quality of our work must be impeccable.
- We enjoy our jobs, and insist that new employees do the same. While we are dead serious about our product and service, we also are serious about having fun at work.
Open positions as of
- ADSDAQ Advisors — Service & Telesales Support
- Business Operations Analyst
- Research and Development Computer Scientist
- Sr. Java/Spring/Hibernate Developer, server systems
- West Coast Sales Director
ADSDAQ Advisors — Service & Telesales Support
This is an opportunity for a proven telesales and customer service representative to contribute to the growth of ContextWeb, an online advertising exchange and the 27th largest ad supported property in the US today (comScore, March 2007).This position will report directly to the Director of Customer Service & Telesales. The ideal candidate will come equipped with the ability to work and understand the on-line environment. Technically savvy with exceptional telesales, customer service, cross-sell/up-sell experience in a service oriented environment is required. Online advertising or web publishing experience a plus!
This is not your typical telesales or customer service position. We are an extremely customer-focused and Internet-savvy company. We need people who think fast and work with passion!
COMPANY PROFILE:
ContextWeb, a leading online contextual ad network, is the 27th largest advertising-supported property in the U.S., according to comScore, with over 54.4 million unique visitors and 3.2 billion ad impressions in March 2007. Red Herring named ContextWeb a Top 100 Private Company in 2006.
Founded in 2000, ContextWeb investors include leading venture capital firms Draper Fisher Jurvetson and Updata Partners. ContextWeb publisher and advertiser partners include comScore's Top 250 properties, and 12 of the top 15 Advertising Age interactive agencies.
The Company's patent pending ContextAd real-time page-level technology delivers advertisers the desirable qualities of site specific buying with the pricing and reach of an ad network. For more information, visit http://www.contextweb.com.
With Internet advertising growing at explosive double-digit rates and online publishing capabilities accessible to the masses, the market for ContextWeb's solutions is extremely robust. The company's new self-serve offering allows publishers to sign up online to make money by accepting advertising via ContextWeb, and has been designed to serve a mass market community of small and special interest sites, including grassroots publishers and bloggers. Small and medium-sized and niche advertisers will have access to ContextWeb's solutions through an enhanced self-serve system capability that allows advertisers to easily bid for, manage, and monitor their ad campaigns.
POSITION OVERVIEW
The Customer Service & Telesales Representative will recruit new and service existing ContextWeb customers. This position will have a daily outbound call target and sales goals in addition to providing high-quality inbound customer care. Candidate must be able to prospect, cold call and effectively convert service calls to sales of company products and services, through effective telesales techniques.
KEY RESPONSIBILITIES
The ADSDAQ Advisor will be the initial point of contact for ContextWeb customers. She/he will be responsible for the following:
- Deliver timely and outstanding telesales and customer support for ContextWeb's self-service Web portal for advertisers and publishers
- Provide day to day customer care, responding proactively to all internal and external customer inquires
- Achieve monthly sales goals by maintaining effective outbound call schedule of high-potential call activities
- Maintain a positive, service-focused experience for each customer
- Think logically to make quick assessments of customer needs and proactively address all requests.
- Document daily issues and tasks and provide necessary reporting to manager
- Communicate with customers via phone, email and live chat to sell services, answer inquires and resolve problems.
- Support the basic customer support processes (incident handling and escalation).
- Reduce recurring customer support issues with improved support by proactively identifying reoccurring situations and working with Director of Customer Service & Telesales to documenting trends and implement process improvements
- Build successful relationships with customer base and provide stellar service at all times. IDEAL CANDIDATE PROFILE
- 2-4 years experience in an outbound/inbound call center environment.
- Telesales experience including prospecting, cold calling and closing sales targets. Proven successful track record required.
- Experience with more complex business-to-business services, preferably web-based.
- A track record of success in an unstructured entrepreneurial environment.
- Excellent communication, diction, grammar, voice quality, phone manners, sales presentation, writing, listening and responding skills.
- Advanced abilities with the Internet and Internet applications including good keyboard and computer skills.
- Proficiency with Microsoft Office programs and Salesforce.com as well as various email and knowledge management programs such as Right Now.
- Ability to understand the value of various customer segments and willing to work to deliver the highest quality customer service.
- Pleasant, distinctive phone personality.
- Good organizational skills, strong process management and multi-tasking abilities.
- Proactive problem solving and organizational skills and be an outstanding team player.
- Assertive, but not abrasive, professional demeanor.
- Persistent - able to accept rejection, energetic, adaptable, welcomes new challenges.
- Creative thinker who will be able to make a long-term contribution to the organization and department's development.
- Ability to work independently or cross functionally.
A competitive compensation package, incentives and benefits.
No. of positions: 1
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Business Operations Analyst
The Business Operations Analyst will be responsible for all reporting and analysis of Publisher data in the Adsdaq Exchange. The Business Operations Analyst will use data driven approaches to identify better business tools, techniques, and processes. The Business Operations Analyst will also provide the Business Development Team and Adsdaq Advisor Team with critical feedback on current and future business. The Business Operations Analyst position can be characterized as fast paced, analytical, and communicative role, which bears significant responsibility and accountability.Essential Duties and Responsibilities:
- Create reporting for all publishers' campaigns across multiple data points.
- Design metrics and analytical methods to identify and solve business problems.
- Evaluate and analyze the economics of various deals solicited by the Business Development team.
- Respond to inventory and pricing requests made by the Business Development team.
- Monitor campaigns and suggest effective strategies to improve campaign performance and/or meet publisher objective.
- Share information and learnings in both an informal self-initiated manner as well as through presentations.
- Drive company growth by developing efficiencies that increase the effectiveness of the position and the Business Analysis group as a whole.
- Complete the position's deliverables in written and/or verbal format.
- Strong Data Manipulation skills using tools such as Microsoft Excel.
- Strong analytical, decision-making and problem solving skills and abilities.
- Ability to aggregate and manipulate data across multiple platforms
- Ability to work in a fast-paced and dynamic environment.
- Thorough knowledge of PC applications and the Internet.
- Ability to establish and maintain effective working relationships with managers, employees, external clients, and/or customers.
- Ability to maintain own work flow and meet deadlines.
- Ability to exchange information with others clearly and concisely (both verbally and in writing).
- Ability to prioritize and respond to frequent demands of multiple customers (internal and external).
- Ability to work harmoniously and effectively as part of a work team.
- Ability to work with minimal supervision.
- One year experience in the online industry.
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Research and Development Computer Scientist
We need your in depth knowledge to help us design and implement algorithms to model and analyze massively large quantities of statistical data.Minimal Requirements
- An advanced degree in Math or Computer Science.
- Experience (academically or professionally) designing and implementing algorithms.
- Strong problem solving skills is a must! This is primarily a problem-solving job
- Ability to work independently and debug own work
- Strong knowledge of a object oriented development language (Java, C++, C#)
- Excellent software testing and debugging skills
- Excellent communication skills
- Experience in one or more of Distributed Computing, Data Mining, or Information Retrieval
- Experience with scripting languages (Perl, Python, etc.)
- 3+ years work/research experience.
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Sr. Java/Spring/Hibernate Developer, server systems
ContextWeb seeks a dynamic individual to design and develop software solutions for high scale, high performance web applications in an Agile software development environment.This position requires that the candidate has significant experience in design and development of Server components utilizing Spring framework and Hibernate.
We are building next generation of ADSDAQ Ad Exchange. Think tens of thousands of Ad requests per second that should be resolved in less than 300ms. Distributed system with hundreds of serves in multiple locations around the globe. 100,000,000,000 Ad Requests per month.
If you are up to the challenge, have the required skills, are a tenacious, analytical, innovative person with strong communication skills who thrives in a collaborative fast-paced dynamic environment, then we'd love to hear from you.
Essential Duties and Responsibilities:
- Design and develop server components
- Collaborating with others on design, development, testing, documentation and/or production support tasks
- Adhere to team and department software development practices and guidelines
- Effective communication with other team members
The following are the minimum requirements for consideration.
- Strong Enterprise Java, at least 6 years of J2EE
- Minimum 1 year building enterprise applications with Spring framework and Hibernate
- Strong knowledge on performance tuning
- Strong skills in multithreading and multiprocessing
- Good knowledge of Linux
- 3+ years experience designing and developing applications with any Relational Database, preferably in a clustered environment.
- Knowledge of design patterns.
- Experience with test-driven development using a unit testing framework such as JUnit.
- Strong knowledge of algorithms, understanding of pros and cons of different types of data structures
- Strong communication skills. Ability to lead whiteboard sessions, create technical specifications and architecture, outline frameworks.
- BS degree in Computer Science, Engineering or related discipline or equivalent experience.
- Experience building high-volume, scalable applications (>1,000 requests per second)
- Experience with development of applications in Internet Advertising or Web Search industries.
- Experience with Clustered environments (Application Servers, Data Base Clusters)
- Comfortable as a team member for multiple iterations on an Agile project (e.g. Scrum)
- Advanced degree in Computer Science or Math.
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West Coast Sales Director
The West Coast Sales Director is responsible for managing our West Coast sales team, landing new business, up selling existing clients and driving revenue for new and existing clients. The West Coast Sales Director uses a variety of techniques to accomplish this, including effective management, maintaining long term relationships with clients, lead generation and following up on warm lead. You will also provide feedback to ContextWeb on how to best service a client's needs.Required Skills and Experience
- A Bachelor's degree
- A minimum of 4 years of online advertising sales experience and 2 years if management experience.
- Proven results oriented presentation skills.
- A verifiable track record of a strong ability to network and meet relevant contacts.
- Strong English written and verbal communication skills.
- Interest and ability to entertain relevant clients.
- Ability to consultatively work with clients to come up with creative solutions to advertising needs.
- Strong MS Office Skills.
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